Return Policy

At R&R Atelier, each piece is created with care and intention. We want you to love the art you bring home. If something isn’t quite right, please review our return guidelines below.

Eligibility for Returns

You may request a return within 14 days of delivery. Items must be:
- In their original condition (unused, undamaged, and unaltered).
- Returned in the original packaging or equivalent protective packaging.
- Custom, commissioned, or personalized pieces are final sale and cannot be returned unless they arrive damaged or defective.

Non‑Returnable Items

- Gift cards
- Digital downloads
- Custom or commissioned artwork
- Items marked “final sale” at checkout

Damaged or Incorrect Items
 

If your order arrives damaged or you receive the wrong item:

- Contact us within 7 days of delivery.
- Include your order number, photos of the item and packaging, and a brief description of the issue.
- We’ll review your request and let you know if a replacement, store credit, or refund is available.

How to Request a Return
 

To start a return:

1. Email us at randratelier@gmail.com with your order number and reason for return.
2. We’ll respond with return instructions and, if approved, the return shipping address.
3. Once we receive and inspect the item, we’ll notify you of the approval or rejection of your refund.

Return Shipping
 

Unless the item is damaged or we made an error, return shipping costs are your responsibility. We recommend using a trackable shipping service and keeping your receipt, as we can’t guarantee that we will receive your returned item.

Refunds
 

If your return is approved, we’ll issue a refund to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer. Original shipping costs are non‑refundable, except where required by law or in cases of our error.

Exchanges

We do not offer direct exchanges. If you’d like a different piece, please follow the return process (if eligible) and place a new order.

International Orders
 

International customers are responsible for all return shipping costs, customs, duties, and taxes associated with returning an item. Original customs and import fees are non‑refundable.

Questions
 

If you have any questions about this policy or a specific order, contact us at: randrATELIER@gmail.com

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